Novacase Limited, Inc.’s Quality Policy pertains to all aspects of the company, and thus is not limited to just dimensional accuracy of the component or finished products. All employees are responsible for quality and the continuous improvement of all facets of the company’s operation. As a “Quality Company”, we must not only exceed our customer’s expectations, but we must also exceed our competitor’s and extend our own expectations.
We must have quality in our delivery service, our counts, our paperwork, our engineering, our packaging, our billing, our phone answering and every detail, so that we may better serve our customers, our employees and thus our community. This seemingly self-serving philosophy will benefit all.
Quality at Novacase Limited isn’t limited to the products we manufacture. It’s embedded in every part of our operations, from engineering and customer service to billing and delivery, with every team member playing a role in upholding our standards.
We believe there’s always room to improve. That’s why we’re committed to refining processes, enhancing communication, and evolving our practices to exceed not only customer expectations, but also our own internal benchmarks.
True quality extends beyond dimensional accuracy. From how we package a shipment to how we answer the phone, every detail matters. This all-encompassing approach helps us serve our customers, support our employees, and strengthen our community.
